At my new home, what should I look for?.After you have notified us of your move, then the new owner can place their order with Mweb, either online or by giving us a call on 087 700 5000.

What happens if the person moving into my current home wants to take over my Fibre?.If you currently have a product on the MFN network and are moving to another product still on the MFN network, then you will need to take your ONT device with you. Leave the ONT device and cables, but please take your router (including the power pack and any Lan cables you have) as you will need that.What should I take from my current Fibre product when moving?.If after this time, you have not reconnected with a new Fibre or LTE product, then a mailbox charge will be applied and you might be liable for any outstanding amounts. There is no charge to retain a mailbox between moves for 3-months. If there is a gap between switching off and moving dates, can I keep my Mweb mailbox?.Can I keep my existing Mweb mailbox address?.At least 30 days in advance before the date that you wish to stop the current product on.When should I let Mweb know I’m moving?.A sim card and new router may be needed, but our teams will confirm depending on your new product choice.

This can be done and will depend on your current product agreement.What happens if I want to move from Fibre to LTE?.We do also have a range of Capped and Uncapped LTE products if for some reason there is no Fibre available. We work with many different Fibre operators across South Africa and have some of the widest coverage available so we’re sure we can move you to another Fibre product.What happens if there is no other Fibre products available at my new address?.If want to confirm the amounts, give us a call. If you move to another Mweb product and continue your service on a new product, then any clawback amounts will be carried over to your new product agreement.What happens to current clawback amounts owed?.Should you wish to cancel during this time, a pro-rata amount is worked out for you to payback. When you signed up, Mweb paid the installation + activation for you so that you did not incur any costs and you agreed to remain a customer for 12 months.However, if you do not move to another Mweb product, you will be charged a 1 calendar month termination fee and if applicable, you will need to payback any outstanding clawback amounts on your current product. If you move your current Fibre product to another Mweb Fibre product and continue your Mweb service on that new product, then there are no costs.Are there any costs to moving my Fibre product?.If the new address already has Fibre installed, a picture of the ONT device including the reference number, which is often on the back. The following additional information will help us to speed up the process: The date you would like the new product to go active on and to be able to connect to the Internet from. The new product that you have select at your new address based on availability. The full address of the new place you are moving to. From this date you will not be able to connect to the Internet. The date on which you want your current connectivity to be cancelled. Indicate which product that you wish to move.What do I need to provide when I am moving?.Select the Moving home option on the top right-hand side and complete the application details. Complete the online application via the Mweb website.I’m an existing Fibre customer and I’m moving.Once your request is submitted You can track the status of your new product order online and look out for Emails, SMS’s and calls from our teams with updates or requests for some additional information. Be aware that every moving request is different and depends on your current product and where you are moving to.

Please have your moving date and new address available.

If you'd prefer to chat to an agent, then call us on 0 and please select the “ moving option”.

To do it yourself online, simply navigate to click on the Moving Home option in the top right and sign in to start the process.

Please ensure that you submit your request with at least 30 days notice, to make sure that everyone involved in making your move experience hassle-free has plenty of time to get everything organized for you.

In order to complete the moving request you will need to know your moving dates and your new address and be able to login to your online Mweb Account.

Mweb contact nr